USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:
  1. Create a Help Desk ticket at helpdesk.nuoem.com
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
  3. Send the item after receiving acknowledgment from the Help Desk.

Help Desk: [Help-Desk-Ticket-ID] TDSS C/o Robert Smith 502 K Street La Porte, IN 46350

NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products. 

Sales Consultant

John Casler (customer pre-sales) Tel: +1(310)-446-0138 1875 S. Beverly Glen Blvd, Suite 107 Los Angeles, CA 90025 E-mail: bioforce.inc@gte.net

Call Center (Indiana)

+1-219-809-2420 (10:00AM to 5PM CST) Monday thru Friday - Closed Weekends & National Holidays USA sales related email (also for resellers): sales@branduprise.com Support related email: support@nuprimeaudio.com

International Support

Customers outside of USA should contact the country's distributor for service. If unable to do so, please send email to support@nuprimeaudio.com if you have questions. For product return or service, please follow the following process:
  1. Create a Help Desk ticket at helpdesk.heaphome.com
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box.
  3. Send the item after receiving acknowledgment instructions from the Help Desk.
Taiwan Service Center No.33 Chiu Kan Kou Road Ray Fong Town, Taipei 224 Taiwan Contact: Terry Lin Phone: +886 2-24574315
USA Service Center TDSS C/O Robert Smith 502 K Street La Porte, IN 46350 USA Phone: +1-219-809-2420
NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.